FAQ and Common Questions

The delivery time of your order depends on your location. Our default Free Shipping takes 1-2 weeks to arrive in the USA, and 3-4 weeks to arrive everywhere else. Please double check when you placed your order and how long it has been, and if you feel like it has gone past your delivery window please contact us here to check the status for you!

Please note that certain conditions can cause a package to arrive past our delivery window, although this is very rare. Causes for delays can include peak periods and holidays, or if you are located in a more rural area that is farther from major cities and highways, and more difficult for your post service to reach. No need to worry! Your order is on it's way but may take a little bit longer than usual. Again, please contact us with any concerns and we'd be happy to help.

"How can I track my order?"

All orders include tracking! Please check your confirmation email for tracking information. If you have lost your tracking information or need help, contact us! Some email services might consider these automated emails as spam. Please check the spam folder in case the message has ended up there! Please remember if you have ordered multiple items, they will most likely ship separately, but that we try our best to consolidate packages when possible!

"I really liked this one item you used to have! When will it be back in stock?"

If the product in question is out of stock there could be a number of reasons why we haven't immediately re-stocked it. We try to re-stock all products as soon as possible. Unfortunately, some products are seasonal and might not be available at all times. If you'd like to request to buy a sold out item, contact us and we will try our best to see if we can have another made for you!

"Can you ship to my country?"

 Currently we ship to the mainland United States, Canada, Australia, New Zealand, Japan, the United Kingdom, Ireland, Austria, Belgium, Denmark, Germany, Finland, France, Italy, Lithuania, the Netherlands, Norway, Portugal, Romania, Spain, Sweden, and Switzerland.

. We are sometimes able to ship to other areas. We always try our best to secure you the safest shipping methods at the lowest possible price! Please contact us with your full shipping address and which items you'd like and we can let you know what is possible! Otherwise we recommend looking into a package forwarding service!

"My question isn't answered here! Help!"

Please send us a message and we will reply within 2 business days or faster! We also warmly welcome feedback, questions, suggestions, and ideas for improving our store & services. Your comments are important to us!